situs rokokbetPrivacy Policy

This page describes what we collect when you use situs rokokbet and how we keep that data protected. We collect personal information—email, phone number, national ID, selfie, address proof—during account registration and KYC verification. We also collect transaction data, game activity, and device information each time you access our platform through Android, iOS browser, or desktop.

We process payment information when you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet. We do not store raw payment credentials; instead, we use tokenization and third-party payment processors to keep your financial data separate from our servers. All data is encrypted in transit and at rest.

Our policy explains our data collection practices, how we use your information, your rights, and how to contact us if you have privacy concerns.

What We Collect and Why

Account and identity data

We collect your email address and phone number during registration. We use these to authenticate your account, send confirmation codes, and contact you about account activity or security alerts. We require your full legal name, date of birth, and national ID number for KYC verification. We ask for a selfie photograph and a government-issued ID scan so we can verify your identity matches your account application. We collect your home address and ask for proof of address (utility bill, bank statement) to confirm your residency.

All identity documents are stored securely on encrypted servers. We retain these documents for the duration of your account plus seven years after account closure for compliance and anti-fraud purposes. We do not share your identity data with third parties except where required by law or to comply with regulatory requests.

Transaction and payment data

When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we record the deposit amount, timestamp, and method. We do not store your e-wallet credentials or passwords. Instead, we receive a tokenized reference from the payment provider after you authorize the transaction through their app or web portal. For bank transfers (mobile banking, local payment, online payment, e-wallet), we receive your transfer confirmation from the bank's clearing system; we do not access your online banking credentials.

Withdrawal data includes your destination account (the payment method you used for deposit), amount, timestamp, and settlement status. We store this data to reconcile transactions, prevent fraud, and fulfill regulatory reporting requirements.

Game activity and device data

We log every game you play—football markets, live-dealer tables, slot games, esports—including bet amount, outcome, and settlement time. We use this data to settle payouts, detect cheating, and understand user behavior for platform improvements. We also record your IP address, device type (Android, iOS, desktop), browser version, and approximate geographic location each time you log in. This helps us detect unauthorized access and comply with geographic restrictions (services available only where local law permits).

Personal data

Email, phone, name, date of birth, ID number, selfie, address, address proof

Payment data

Deposit and withdrawal amounts, timestamps, payment method tokens, transaction IDs

Activity data

Game plays, bets, outcomes, IP address, device type, browser version, location

Communication data

Support tickets, emails, chat logs, account verification requests

How we use your data

We use your identity data to verify your account, comply with KYC and anti-money-laundering regulations, and settle disputes. We use transaction data to process deposits and withdrawals, reconcile accounts, and prevent fraud. We use activity data to detect cheating, ensure fair game outcomes, and comply with geographic access restrictions. We also use aggregated, anonymized data (no personal identifiers) to understand user patterns and improve our platform.

We do not sell your personal data to third parties. We do not use your data for marketing or advertising without your explicit consent. We may share data with payment processors, payment networks, and regulatory authorities as required by law.

Your Rights and Our Commitments

Data security and encryption

We encrypt all data in transit using TLS 1.2 or higher. Data at rest is encrypted using AES-256 encryption. Our servers are located in data centres with physical security, backup power, and fire suppression. We conduct regular security audits and penetration testing. If we detect a data breach, we notify affected users and relevant authorities within legally required timeframes.

Third-party processors

We use third-party payment processors to handle e-wallet and bank transfers. These processors access minimal data—enough to execute the transaction—and are contractually bound to protect your information. We also use cloud hosting providers to store encrypted backups. Our servers may sit outside your jurisdiction; however, all data remains encrypted and inaccessible to the hosting provider.

Cookies and tracking

We use session cookies to keep you logged in and functional cookies to remember your preferences (game filters, language, theme). We do not use tracking cookies for advertising or third-party analytics. We do not use cookies to identify you across websites. You can disable cookies in your browser settings; however, some situs rokokbet features may not function without session cookies.

Your rights

You have the right to access your personal data and request a copy of everything we hold about you. You have the right to request correction of inaccurate data. You have the right to request deletion of your data, subject to legal retention requirements (we may retain payment records for seven years for tax and regulatory compliance). You have the right to data portability—we can export your account data in a standard format. To exercise these rights, contact our privacy team using the method provided below.

Data retention

We retain KYC documents (ID, selfie, address proof) for the lifetime of your account plus seven years after closure. We retain transaction records for seven years to meet tax and anti-money-laundering requirements. We retain game activity logs for three years; older logs are aggregated and anonymized. We retain device and IP logs for 90 days. You can request deletion of non-regulatory data at any time through your Account Settings or by contacting support.

Contact us about privacy

If you have privacy concerns, questions about our data practices, or wish to exercise your rights, contact our privacy team via the in-app help menu, email to our support address listed in your Account Settings, or through our FAQ pageInclude your account ID, the nature of your request, and any relevant dates or transaction IDs. We respond to privacy requests within 10 business days.

Geographic availability of situs rokokbet services depends on your location and local gaming laws. We collect location data to enforce geographic restrictions; services are available only where local law permits. We do not knowingly collect data from prohibited jurisdictions. Users are responsible for verifying that access and use comply with their own jurisdiction's regulations.

This privacy policy was last updated in the current month and year. We may update this policy from time to time. Material changes will be notified to your email address on file. Your continued use of situs rokokbet after policy changes constitutes acceptance of the new policy.